Desperate-problems with TomTom 910 GO

If I am breaking group etiquette by posting what amounts to a complaint
against Tomtom, then (a) I apologise, but (b) I do so only out of
desperation. The story is as follows:

26 July 2006: I bought a 910GO (abroad, regrettably, so not possible
to return immediately to retailer, as I would have done in my own
country.)
It worked perfectly for two days and then started (a) not to
find/maintain connection with satellites and (b) to 'freeze' on. As
soon as possible, I contacted Customer support, who told me to reset it
with a paperclip. This worked, but the fault recurred -
intermittently, though. Stupidly, I believed their suggestion that the
unit would 'settle down' and din't send it back. I din't try to use th
unit again until:
12-14 August, when it repeatedly refused to find satellites (as
before), so:
15 August: I returned it to Tomtom
26 August: it was returned to me apparently untouched, i.e. the screen
was frozen and the unit was unusable, from first switching on and no
amount of resetting could get it to work. Accordingly,
28 August: unit again returned to Tomtom
13 September: unit returned to me with (again) no sign of repair
having been done - i.e. exactly the same faults as above, from first
turning on. I had no choice and:
26 September: unit yet again returned to Tomtom Early October: my
account showed that the unit had been sent back to me, but I received
no email confirmation and therefore:
19 October: rang Tomtom support. They told me that, because of a
great deal of work and because 'things have not been going well,
frankly', the unit had been sent from the Netherlands to a new plant in
Scotland. They (the Scots, apparently) reported that they had sent the
unit back to me. Further investigationrevealed that it had -
apparently - been sent to an address in a town 200 miles from where I
live, three weeks ago. When I asked them whether they were saying that
they had lost my unit, I was told that it 'seemed likely', but that
nothing could be ascertained for at least two working days and, no,
there was no one I could talk to to voice my complaint or confirm that
they would eventually replace the unit - I had to write (I have done.)

Summary: I spent =A3500 on a piece of equipment which worked for a
couple of days at best, which has been with Tomtom for 7 weeeks, during
which time they have twice returned it untested and faulty at first use
and now, it appears, lost it. There is no point in descending to
insult, but I have never encountered an organisation whose employees
seem so utterly unconcerned to engage with customers and, in two cases
(I have the details), positively enoy being rude and difficult.

Clearly, I am going to make the biggest fuss I can, through any
channels and media I can, but I am under no illusions as to how
successful I will be. That said, I certainly undertake to post an
update in the event that Tomtom responds (favourably (I hope, but
faintly.)) Meanwhile, any advice would be very wlecome.

If I am breaking group etiquette by posting what amounts to a complaint
against Tomtom,
LOL

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

write to them, give them 14 days notice to refund your purchase price of X,
and say otherwise you'll make a small claims against them, dont overegg it,
since you bought it abroad you may be on shaky ground, if i was you i
wouldnt volunteer that bit of info

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

Thanks for your help, Tumbleweed. Regrettably, the fact that it was
purchased abroad is obvious from the proof of purchase/receipt I had to
send when the unit was returned. That said, I'm TOLD (but no details -
yet) that there is EU consumer legislation that might apply (it was
bought in France), so maybe there is still a way forward. Thanks,
anyway.
Tumbleweed wrote:

wrote:



If you bought it by credit card you would be covered by Consumer
Credit Act 1974 secton 75. If you don't get any satisfaction from Tom
Tom you could make a claim against the credit card company.

http://www.oft.gov.uk/News/Press+releases/2006/60-06.htm