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Posted by Bodie on November 15, 2009, 9:03 am



"kraftee" <kraftee:b&e-cottee.me.uk> wrote in message
>> Yes, but first you have to pay for the update service and then for the
>> updates. If Tom-Tom thinks that I'll pay those big bucks for map updates,
>> they're wrong. I've got a two yr old device and will upgrade for more
>> features with another company i.e. Garmin.
> They appear to be completely oblivious to that fact. In fact only once
> have I actually found someone at TomTom support who apparently wanted to
> do their job, i.e support their customers, all the rest appeared not to
> give a _________ (put whatever word in there you like).
> The only reason I've stuck with TomTom is the uniqueness of one of the
> features on the 'high end' of their product line and that is the ability
> to set the TomTom to use the radio and also control and play my IPod thru
> it. I was extremely angry with them when they removed this at a whim but
> because they re-instating the facility I haven't jumped ship yet. If I
> could find another source with that capability I would be extremely
> tempted to tell TomTom to disappear up their own exhaust pipe.

Maybe I'm missing the pointhere.

I have a TomTom and I use it daily.

The installed Maps are perfect for my daily requirement.

I often make map corrections as do (I suppose) many other TomTom users.

Why would we need new maps or map updates if we all just corrected the maps
we have?

What am I missing here?



Posted by kraftee on November 15, 2009, 9:28 am



> "kraftee" <kraftee:b&e-cottee.me.uk> wrote in message
>>> Yes, but first you have to pay for the update service and then for
>>> the updates. If Tom-Tom thinks that I'll pay those big bucks for
>>> map updates, they're wrong. I've got a two yr old device and will
>>> upgrade for more features with another company i.e. Garmin.
>> They appear to be completely oblivious to that fact. In fact only
>> once have I actually found someone at TomTom support who apparently
>> wanted to do their job, i.e support their customers, all the rest
>> appeared not to give a _________ (put whatever word in there you
>> like).
>> The only reason I've stuck with TomTom is the uniqueness of one of
>> the features on the 'high end' of their product line and that is
>> the ability to set the TomTom to use the radio and also control and
>> play my IPod thru it. I was extremely angry with them when they
>> removed this at a whim but because they re-instating the facility I
>> haven't jumped ship yet. If I could find another source with that
>> capability I would be extremely tempted to tell TomTom to disappear
>> up their own exhaust pipe.
> Maybe I'm missing the pointhere.
> I have a TomTom and I use it daily.
> The installed Maps are perfect for my daily requirement.
> I often make map corrections as do (I suppose) many other TomTom
> users.
> Why would we need new maps or map updates if we all just corrected
> the maps we have?
> What am I missing here?

One of TomTom services is to provided a complete overhaul of the maps,
not just what users such as you and I have input, but by what has been
released by the relative bodies, once a quarter. Yes I know a lot of
it may have been already caught by users but if you get lost in the
middle of no-where, dark wet and miserable and no other user has
supplied any corrections, either because they have never been there or
they just zip thru because they know the way, then having the updates
can make you feel a little more relaxed. Isn't that what TomTom are
supposed to do, make the journey more relaxed.

The one time it happened to me, as I said, it was late one night,
raining and the local highways people had changed the local roads to
make way for the M6 (?) toll road and in the end I got onto that road
going the wrong way with the old TomTom trying to make me turn right
and left whilst I was driving down a piece of tarmac that it did not
know about. Couple with that I have a disabled partner (who was with
me of course) and the fuel needle was going down. For around £30
pound I'd rather be more safe than sorry.

I'm mad at TomTom because they appear to be unable to get a correct
database shared between all departments so they continue chasing you
for a payment which you made last week. If you feel happy (just)
relying on user updates that's fine by me and good luck to you, at
least you can buy a few more beers than I.


Posted by Rod Speed on November 15, 2009, 12:43 pm


Bodie wrote:
> "kraftee" <kraftee:b&e-cottee.me.uk> wrote in message
>>> Yes, but first you have to pay for the update service and then for
>>> the updates. If Tom-Tom thinks that I'll pay those big bucks for
>>> map updates, they're wrong. I've got a two yr old device and will
>>> upgrade for more features with another company i.e. Garmin.
>> They appear to be completely oblivious to that fact. In fact only
>> once have I actually found someone at TomTom support who apparently
>> wanted to do their job, i.e support their customers, all the rest
>> appeared not to give a _________ (put whatever word in there you
>> like). The only reason I've stuck with TomTom is the uniqueness of one of
>> the features on the 'high end' of their product line and that is the
>> ability to set the TomTom to use the radio and also control and play
>> my IPod thru it. I was extremely angry with them when they removed
>> this at a whim but because they re-instating the facility I haven't
>> jumped ship yet. If I could find another source with that
>> capability I would be extremely tempted to tell TomTom to disappear
>> up their own exhaust pipe.
> Maybe I'm missing the pointhere.
> I have a TomTom and I use it daily.
> The installed Maps are perfect for my daily requirement.
> I often make map corrections as do (I suppose) many other TomTom
> users.
> Why would we need new maps or map updates if we all just corrected
> the maps we have?
> What am I missing here?

That not enough will bother with the more complicated additions like new housing
subdivisions etc.



Posted by divoch on November 23, 2009, 4:25 am



> "kraftee" <kraftee:b&e-cottee.me.uk> wrote in message
>>> Yes, but first you have to pay for the update service and then for the
>>> updates. If Tom-Tom thinks that I'll pay those big bucks for map
>>> updates, they're wrong. I've got a two yr old device and will upgrade
>>> for more features with another company i.e. Garmin.
>> They appear to be completely oblivious to that fact. In fact only once
>> have I actually found someone at TomTom support who apparently wanted to
>> do their job, i.e support their customers, all the rest appeared not to
>> give a _________ (put whatever word in there you like).
>> The only reason I've stuck with TomTom is the uniqueness of one of the
>> features on the 'high end' of their product line and that is the ability
>> to set the TomTom to use the radio and also control and play my IPod thru
>> it. I was extremely angry with them when they removed this at a whim but
>> because they re-instating the facility I haven't jumped ship yet. If I
>> could find another source with that capability I would be extremely
>> tempted to tell TomTom to disappear up their own exhaust pipe.
> Maybe I'm missing the pointhere.
> I have a TomTom and I use it daily.
> The installed Maps are perfect for my daily requirement.
> I often make map corrections as do (I suppose) many other TomTom users.
> Why would we need new maps or map updates if we all just corrected the
> maps we have?
> What am I missing here?
You and I can make only simple corrections. When there is a completely new
road layout in places and consequently all around changes you cannot change
it. You will be "driving in the fields" as I did on A428 from Cambridge to
St. Neots some time ago and you cannot make a correction directly.
I was not prepared to buy new map or map update service before I knew that
this has been updated in the maps. But boy, it is difficult to find out from
TomTom whether they have already incorporated a particular change in their
latest maps or not. From this experience I guess that they are probably 6 or
more months behind the real state of the roads.

divoch


Posted by kraftee on November 27, 2009, 3:36 pm



>> "kraftee" <kraftee:b&e-cottee.me.uk> wrote in message
>>>> Yes, but first you have to pay for the update service and then
>>>> for the updates. If Tom-Tom thinks that I'll pay those big bucks
>>>> for map updates, they're wrong. I've got a two yr old device and
>>>> will upgrade for more features with another company i.e. Garmin.
>>> They appear to be completely oblivious to that fact. In fact only
>>> once have I actually found someone at TomTom support who
>>> apparently wanted to do their job, i.e support their customers,
>>> all the rest appeared not to give a _________ (put whatever word
>>> in there you like).
>>> The only reason I've stuck with TomTom is the uniqueness of one of
>>> the features on the 'high end' of their product line and that is
>>> the ability to set the TomTom to use the radio and also control
>>> and play my IPod thru it. I was extremely angry with them when
>>> they removed this at a whim but because they re-instating the
>>> facility I haven't jumped ship yet. If I could find another
>>> source with that capability I would be extremely tempted to tell
>>> TomTom to disappear up their own exhaust pipe.
>> Maybe I'm missing the pointhere.
>> I have a TomTom and I use it daily.
>> The installed Maps are perfect for my daily requirement.
>> I often make map corrections as do (I suppose) many other TomTom
>> users.
>> Why would we need new maps or map updates if we all just corrected
>> the maps we have?
>> What am I missing here?
> You and I can make only simple corrections. When there is a
> completely new road layout in places and consequently all around
> changes you cannot change it. You will be "driving in the fields" as
> I did on A428 from Cambridge to St. Neots some time ago and you
> cannot make a correction directly.
> I was not prepared to buy new map or map update service before I
> knew that this has been updated in the maps. But boy, it is
> difficult to find out from TomTom whether they have already
> incorporated a particular change in their latest maps or not. From
> this experience I guess that they are probably 6 or more months
> behind the real state of the roads.
> divoch

Sorry, late as usual and I can't blame it on the TomTom either. All
maps are months, if not years behind what is actually out there in the
real world.

I require maps for my work which are accurate down to the farmhouse
name in the middle of no where so my company has purchased the O/S
County Street maps, we've since found these to be incorrect so they
then subscribed to a electronic map on our laptops. We've since found
that these can be even worse than the O/S maps.

What I'm trying to say is that all maps, not just TomToms' are always
in a state of catch up, from the day they are conceived they are out
of date, which is why I do subscribe to the quarterly updates. Most
of the time they will have no bearing on where I'm trying to go but
inevitably when the brown stuff is hitting the windshield
(occasionally literally) it does make a big difference.


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