TomTom's poor update system finally comes through.

After two bloody weeks of support page messages and mind numbing
procedures from TomTom, they finally suggested I call them on a support
line.

Then with a nice lady on the other end worked through it. Turns out
they had made the wrong file as available for my TomTom so it never
downloaded. IOW: it was their database system at fault.

The lady corrected it and the file downloaded.

Finally, it is up to date and it confirms local highway changes in the
area. The update "timed-out" in midstream, but recovered when I
restarted the download (at the position that it had broken off - they
might as well automate the recovery).

TomTom really need to sharpen their system up, however. This includes
"listening" to customers detailed reports of issues and actually
investigating what is happening so people can get back on the road with
their units. (At one point their procedure has you delete the map from
the unit. (I copied it to an offline disk just in case - but still,
their own procedures have you pretty near bricking the unit).

Resolved. Finally.


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On 2011.01.26 16:41 , Alan Browne wrote:

I should also add that the s/w is better than the original load. While
I can't state a complete list of improvements:

-When on the highway, the speed limit appears beside the speed:
112/100. (actual/limit).

-When you exceed the speed limit on a highway by more than 5 km/hr, the
speed background switches to red.

-Seems to have better automated map de-cluttering. As you enter a
highway and increase speed, adjacent streets in the area (say a
residential area) disappear. It did this before but it seems to do it
in a smoother, less obvious way while maintaining required info for the
driver).

-North-up seems to be missing. (Or I didn't find it - sometimes I
prefer N-up when in unfamiliar areas)

Remains to be seen if they've solved the "dumbness" of the system
(taking you off a highway to country roads and back to the highway again
for no good reason - time or distance).


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