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Posted by David Millen on July 19, 2007, 12:14 pm


My ancient Magellan 315 has served me well, but it was time for a
change. So I emailed Magellan asking them a simple product question
about one of the Explorists. I know there has been speculation about
Mag not bothering with GPS units any more, and after a week of no
reply, I've come to the conclusion the speculation must be correct.

Anyone who knows differently, please say something before I press the
button on a Garmin H purchase. Anyone considering a Magellan
purchase, please think...
--
All the best
David Millen
Xativa, Valencia
www.fincacasablanca.com
please reply in group
if you have to email me, remove the obvious:
davidtheobvious@millen.com

Posted by Tumbleweed on July 20, 2007, 1:11 am



> My ancient Magellan 315 has served me well, but it was time for a
> change. So I emailed Magellan asking them a simple product question
> about one of the Explorists. I know there has been speculation about
> Mag not bothering with GPS units any more, and after a week of no
> reply, I've come to the conclusion the speculation must be correct.
> Anyone who knows differently, please say something before I press the
> button on a Garmin H purchase. Anyone considering a Magellan
> purchase, please think...

LOL. If you you stopped buying products from companies that are tardy to
respond to email, you'd be down to a handful of companes within a few weeks.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com



Posted by David Millen on July 20, 2007, 3:55 am


On Fri, 20 Jul 2007 06:11:05 +0100, "Tumbleweed"

>> My ancient Magellan 315 has served me well, but it was time for a
>> change. So I emailed Magellan asking them a simple product question
>> about one of the Explorists. I know there has been speculation about
>> Mag not bothering with GPS units any more, and after a week of no
>> reply, I've come to the conclusion the speculation must be correct.
>> Anyone who knows differently, please say something before I press the
>> button on a Garmin H purchase. Anyone considering a Magellan
>> purchase, please think...
>LOL. If you you stopped buying products from companies that are tardy to
>respond to email, you'd be down to a handful of companes within a few weeks.

True, but most at least respond to sales enquiries - those that don't
tend not to be around for too long.
--
All the best
David Millen
Xativa, Valencia
www.fincacasablanca.com
please reply in group
if you have to email me, remove the obvious:
davidtheobvious@millen.com

Posted by Angus on July 28, 2007, 12:37 pm


> On Fri, 20 Jul 2007 06:11:05 +0100, "Tumbleweed"
>>> My ancient Magellan 315 has served me well, but it was time for a
>>> change. So I emailed Magellan asking them a simple product question
>>> about one of the Explorists. I know there has been speculation about
>>> Mag not bothering with GPS units any more, and after a week of no
>>> reply, I've come to the conclusion the speculation must be correct.
>>> Anyone who knows differently, please say something before I press the
>>> button on a Garmin H purchase. Anyone considering a Magellan
>>> purchase, please think...
>>LOL. If you you stopped buying products from companies that are tardy to
>>respond to email, you'd be down to a handful of companes within a few
>>weeks.
> True, but most at least respond to sales enquiries - those that don't
> tend not to be around for too long.
> --
> All the best
> David Millen
> Xativa, Valencia
> www.fincacasablanca.com
> please reply in group
> if you have to email me, remove the obvious:
> davidtheobvious@millen.com

Does this mean you've tried the same 'test' with Garmin?

Product support of any type seems to be a dying art. I don't know why
companies even bother with telephones and email servers. Think of the money
they could save but not having them.



Posted by David Millen on August 9, 2007, 2:51 pm


On Sat, 28 Jul 2007 13:37:19 -0300, "Angus"
>Does this mean you've tried the same 'test' with Garmin?
>Product support of any type seems to be a dying art. I don't know why
>companies even bother with telephones and email servers. Think of the money
>they could save but not having them.
I followed your sensible suggestion, Angus, also made by another
poster.

Garmin replied after eight days - still a long time IMHO, but a full
and polite response. No sign of Magellan whatever. Garmin product
now bought and paid for.
--
All the best
David Millen
Xativa, Valencia
www.fincacasablanca.com
please reply in group
if you have to email me, remove the obvious:
davidtheobvious@millen.com

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