Removing Registered Products from Profile on Magellan

I purchased a Roadmate 300 from an eBay seller. It arrived in a RoadMate
box with accessories. I registered the serial number from the box with
Magellan. I discovered when I connected the Magellan Roadmate Manager
software that the serial number on the device itself was different from the
number on the box. I added the correct number to my profile. I now have a
phantom Roadmate 300 in my profile which I cannot remove. All I can do is
add new products.

I sent an email request for them to remove the extra device. The reply
wants me to call Customer Service to explain what my email message already
explains. Why can't they simply remove the device or make it possible for
me to do so myself? It is not worth me waiting around the house on hold
while they fix a simple problem. I am thinking about creating a new profile
to clean up my products. I do not need all the old MapSend products in my
profile since they have no serial numbers anyway.


--
Earl F. Parrish

Call the direct (non-800) phone number. I've had very quick response from
them when I do that. The number is in San Dimas, CA in case you are charged
for long distance.


On 5/8/07 5:53 PM, in article lY80i.2144$wy2.1624@trnddc03, "Earl F.