Received map update for Magellan 3000T

Today I received the new map update for my 3000T and was surprised to see
that along with the map DVD, there was an AC power cord in the box. I guess
that might help explain the high cost... Anyway, I proceeded with the
upgrade but the unlock code wouldn't work. It said the code was not
recognized. The code comes printed on a paper in the box with the upgrade
disk and corresponds with the unit serial number. I tried manually typing
it in and cutting and pasting it from My Account on the Magellan web page
(the unlock code is recorded there when you order the map upgrade). Neither
way would work. I am thinking the problem is that the serial number begins
with the number 0 (zero) but the installation software drops the beginning
zero when it automatically detects the number. So on-screen, the software
is showing a serial number of 7xxxx instead of 07xxxx... And there is no
way that I know of to override the auto detection of the serial number. Of
course customer support was closed when I tried the install so I will have
to wait till the morning...

Shawn, don't feel singled out. Same exact thing happened to me. Same
exact upgrade issue with bad authorization code. I WAS able to get
thru to "tech support" but they seem clueless about the issue and keep
telling me it will be 48 hours before someone can respond. I even
tried Corp HQ and they blew me off too. I love my 3000T, just want
the new maps.





On Mon, 5 Nov 2007 20:43:14 -0500, "Shawn E. Hale"

Sure enough, I got through to technical support (10 minutes or so) and the
rep said that others were having the same problem. I got the same answer -
wait for 48 hours and call back and then they will either tell me the code
or will email it to me. And so it begins...

A couple of years ago I had the same problem with a Roadmate 700 update. The
keyboard rather than clicking the Next button on the screen.

You might also try using both all caps and, if that doesn't work, all lower
case for all letters in the unlock code.

I also had the mismatch involving the leading zero but it turned out that
this was a non-problem.

that and the capitals option - regardless of whether I am holding down the
shift/CAPS Lock key, all entered letters show up in the box as capitals (I
held it down just in case when typing it in but that didn't help either).
Thanks for the advice.