Magellan tech support

I have made three attemps to reach Magellan tech support and I am
still without a reply. Has that been the usual experience of the
members of this board?

regards

Pierre

I recently made only one attempt to reach them (by their online form),
quickly realized it was hopeless when I didn't receive even a
computer-generated acknowledgement that my request was received, and
promptly gave up :-)

Magellan has a well deserved reputation for horrid customer service and for
failure to deliver map and software updates on schedule.

In the past I've had more success by phone than by e-mail.

Jerry

My 4040 failed. Two months after making an online request for warranty
service, I still have to see a response from Magellan. Luckily Costco took
it back with no questions asked. A shame, because it was a very useful
gadget.
Any recommendations what to buy with the $350 that I received? Oddly enough,
I am considering buying another Magellan -- from Costco, of course. Does
anybody knows if they ever fixed the problem with night mode working only
for the map screen, and all other views blinding?

Anything made by a company other than Magellan.
Poorest "customer service" on the planet and possibly the entire solar
system.

On Fri, 1 Aug 2008 08:10:51 -0700 (PDT),

Right up until you read the Garmin newsgroup. They pretty much have
the same complaint.

"Customer service" seems to be lacking in this market.

--
Consulting Minister for Consultants, DNRC
I can please only one person per day. Today is not your day. Tomorrow
isn't looking good, either.
I am BOFH. Resistance is futile. Your network will be assimilated.