I would not buy magellan unit again EVER!!!

I spent aproximately $700 on a magellan roadmate 760 unit aproximately 1 1/2
years ago.
After 13 months I sent it in for repair and they graciously did so at no
charge.
5 months later, last week, it craps out again and they now tell me that they
are no longer supporting
the unit!!! They did offer me a 40% discount on a new unit, which I took,
because it cost less
than buying a Garmin or Tom Tom with comparable features. The cost of the
new unit with discount
is over $200 so my total cost for doing business with Magellan is over
$900!!!!!!!
OK so I asked them to extend the warranty from 1 year to 2, and was promptly
told I would have to buy
the extended warranty.. They kept telling me that they understood but that
they could do nothing
for me!!! It was just a nice way of saying, that I had been screwed and they
werent going to do anything about it. ...

I am also ticked off at the fact that they have no usa based service
contacts. It was very frustrating dealing with people who's second
language is english. They had trouble understanding me and the same from my
side. I had to keep repeating and spelling everything.
The people were courteous but worthless and frustrating to talk with.

Think twice about doing business with a company that treats customers this
way.

Try this guy: rfinelli@magellangps.com

or if in Texas try:

Magellan Repair Ctr.
13550 Independence Pkwy
Suite 124
Fort Worth, TX


I share your frustration......


--
Regards,

Greasy Rider
35-51N , 78-39W

Yea, their Customer Service sucks.
They're good at being polite, but that's about it. Their vernacular also
sucks too, also being from a different culture
they just don't have a clue as to how the rest of the world thinks,
especially Americans.

Best to get the extended warranty from a third party, not from Magellan, as
every contact I've ever had with Magellan was very frustrating, along with
their computer systems often being 'down' about 80%, of the time, and that's
been going on for about 6 months already!

Quite frustrating indeed, but they did fix my unit right the first time and
also gave it a free map upgrade, that is, after they found my GPS after had
losing it for about 5 weeks in a warehouse in Texas...try getting that
resolved with someone in India!

oy!

-----------------

It's hard to blame Magellan, or anybody else for that matter. The US
consumer (and business owner, no difference) shops first and foremost for
price. How else can they sell a product today for $200 that just a couple
years ago sold for $800 - and still provide software upgrades, repair
service, etc? Corporations exist to make money for their stockholders, not
to educate consumers. By now they have exported to the Far East almost every
job that could have possibly been exported, from servicing garbage
collection bills to designing cutting-edge computer chips. My health
insurance claims go to Nigeria, the software that runs on my computer comes
from India, and virtually everything I buy these days is manufactured, and
more often than not also designed in China. If you fly on a Boeing jet, once
the pride and glory of American technology, take a close look and see where
many of its parts are made.
The problem with this strategy is not poor service, but the fact that the US
economy is quickly disappearing. No matter how cheap the imported stuff, we
won't be able to buy it, because we won't have a job to earn any income.

Osi wrote:
The problem with customer service operations being 'outsourced' to
places like India, with 40 or so 'official' languages, is pandemic in
the high tech area. It is a sad thing.