Who says Customer Service is dead

I bought a Garmin StreetPilot III when they first became available (3 - 4
years ago, perhaps). It has served me well and almost completely eliminated
those tense moments in the car when looking for an address for the first
time. You married guys know from which I speak.

Anyway, last Friday I discovered a piece on the cigarette lighter adapter
had broken. Just got tired, I suppose. This small plastic ferrule is used
to keep the fuse in place and is part of the speaker assembly, retail
replacement cost, about $36.00. I emailed Garmin Customer Support,
explained the situation and voila! On Monday, their response was: We're
sending you a complete speaker assembly, gratis.

Ya know, when it comes time to replace this GPS, can ya guess where I'll be
lookin.

Just thought I'd share.

I sent in a 6 year old yellow Etrex, no receipt, where the rubber was
getting loose , and a 3-4 year old Etrex Vista, no receipt, with loose
rubber and streaks on the display, asking for a repair quote.

I started getting impatient after 5 weeks with no answer, but a few days
later I received a repaired Etrex and a new Vista including accessories, in
original box, FOR FREE.

I live in Denmark, bought the Vista used here, bought the Etrex new in
Singapore.

Poul B-H

eliminated
used
be

Not exactly on topic, but I had a similar experience with Cuisinart. A
food processor was giving off really noxious electrical fumes. Out of
warranty -- no receipt. They gave me a new upgraded machine -- for
free. You gotta like companies like that.

justuschickens@not-here.com says...
That one was probably self-serving.

A new machine at their cost is a helluva lot cheaper than
defending the lawsuit when their machine burns down your
house and kills your kids.

--
Mark

The truth as I perceive it to be.
Your perception may be different.

Triple Z is spam control.

Mark
It may be that some companies build their reputation on giving good service.
I had an expensive Sheaffer fountain pen which I used to death for 15 years.
Sheaffer twice repaired it and when it got to the point that it could no
longer be repaired they send me a brand new one free of charge.
Penster