Map software update corupts C330 Europe unit

Hi all,

Recently (June 2006) I have purchased a Garmin C330 unit with preloaded
Europe maps. The unit worked OK.

In December I ordered an upgrade to map data (CityNavigator NT Europe v9
Update Disk), and have received it recently. I also have paid for and
received the unlock code. Installation of MapSource software went OK,
however, the update of maps on the c330 unit did not succeed. After a
long update activity on device, there was an error that update was
impossible.
What is worse, it seems that the preloaded maps became corrupted, so I
can only see general (highway) maps on the device, and no detailed maps.
In the Menu Settings/Map, the button Map Info is greyed out and cannot
be selected. Also, when I try to load maps through MapSource software,
the error message says that the required memory is missing from the GPS
unit.

The unit is unusable in its current state.
I have posted a question at Garmin support website but there was no
reaction.
I wonder whether there were similar experiences,

Jacksko

JackSko wrote:


I am sure Garmin will respond to you when they get the time.

--
Per, Esbjerg

Whilst perusing Usenet on Fri, 26 Jan 2007 10:17:19 +0100, I read


Yup. I assume we're both talking of v9 ?
I hit the same problem today.

I was e-mailed a 'pdf file which contains this nugget :

"After successfully unlocking the mapping for your unit,
you will see the below screen where you will need to choose
the region you want on your unit. You will need to choose
a region instead of having the whole of Europe because
Europe will not fit on your units internal memory."

"Put a tick in the box for the one you want to use and then
click NEXT."

Problem is that this screen does *not* appear !!!

Don't know where you are but UK Tech Support
have taken my e-mail address and promised to get
in touch as soon as a 'fix' is available.

I *have* sent a complaint to Garmin in the USA !

-- jjj

Josiah Jenkins wrote:

At last somebody with the same problem. Please let me know if you get
any further. I have now sent:
- request to Garmin USA support site
- request to cartography.europe@garmin.com
Both requests without *any* response, which is ridiculous!
BTW I am in the Netherlands.
Cheers,

Jacek

Whilst perusing Usenet on Sat, 27 Jan 2007 11:13:13 +0100, I read


I'll post any new info here.

I've sent a copy of the .pdf file to your hotmail
address to let you see what *should* happen
in the updating process.

-- jjj