Garmin support: Can they read?

I have 2 Nuvis that both use the same charger/traffic receiver. One of
the cables will power, charge, and receive trafiic info with both Nuvi
units. The other cable will not charge, power, or receive traffic on
either one. I sent this info to Garmin support expecting to get info
on how to exchange the bad cable (what else could it be?)under
warranty.

Their response? A long detailed email about how to update software in
the Nuvi. Is this what I should expect for support? Can't they take
the time to actually read what I sent them? I had thought that they
were a better company than this.

On Sun, 18 Sep 2011 17:57:29 -0700, nobody@nada.com wrote:


I don't think they are always that bad, but I suggest you call them
and speak to a live human.

On Sun, 18 Sep 2011 17:57:29 -0700, nobody@nada.com wrote:


Are you sure it was Garmin you called? Sounds like Yahoo support to
me.

wrote:


Garmin email support. They are replacing it, but not before
requiring me to waste $5 worth of fuses first.

That's no different from the kind of responses people get from almost
any sort of "customer service" group, since the first-tier responders
usually don't know anything about the product or service they're
supporting and work from keywords and scripts.

I just logged a complaint with Delta Airlines because they changed the
departure time of an upcoming flight but didn't send me an email
notification even though I'm registered for such notifications.

The response was nothing but instructions on how to register for the
email notifications.

--
bert@iphouse.com        St. Paul, MN