Another strange Garmin response to a software trouble report ...

I dropped Garmin's tech support a line whining about how MapSource
causes ActiveSync to start up whenever I select "Send to" or
"Receive from device".

My exact words were:

Starting with some recent version of MapSource, Microsoft's
ActiveSync application (used to sync email, schedules, etc with
PDAs) starts up every time I select "Sent To ..." or "Receive
From ..." device. The GPSR doesn't have to be attached at the
time.

The reply included this phrase which caused my jaw to drop:

"I am not quite sure what you are referring to when you say
GPSR."

On reflection, I'm going to be extremely charitable and guess that he
meant he didn't know what model I was talking about, even though I was
explicit in saying that the receiver didn't even have to be connected to
demonstrate the problem.

--
Bert Hyman        St. Paul, MN        bert@iphouse.com

Bert Hyman wrote:


Did it ask if you wanted to SuperSize your order? Sounds like the
employee who was working at MacDonalds until a week ago problem to me.

Jack

--
Jack Erbes in Ellsworth, Maine, USA - jackerbes at adelphia dot net
(also receiving email at jacker at midmaine.com)

No, but the response did include a suggested fix that's been standard
for software support since time immemorial:

        Please move up to the latest level.

Heck, I've used that one myself :-)

--
Bert Hyman        St. Paul, MN        bert@iphouse.com

Why didn't you refer to your GPS by model number? Why do you refer to it as
a GPSR? Do you have a GPST (Transmitter)? In my experience, the majority
of posters use GPS.

wrote:

Because the problem doesn't involve the receiver at all; I mentioned the
receiver only in the context of saying that wasn't involved.

--
Bert Hyman        St. Paul, MN        bert@iphouse.com